top of page
WINTER
PAPER CO.

Frequently Asked Questions
-
What is a proof?An image file sent to you by the designer that is a digital replica of what your product will look like.
-
What can be customized?With our fully customized suites, every part of your suite can be made to order. With semi-custom suites, you’ll want to check within each collection regarding what parts are customizable (for example, coloring of fonts, wax seals, envelopes, etc. can be updated, but paintings and sketches cannot).
-
What if I have a different idea in mind for personalization of my product?We are a fine art, mixed media invitation company. If you don't see a font, paper color, envelope shape, or printing style you like, just ask. Odds are, we can do it!
-
Which papers are available?We print on 110# card stock as our minimum offering. 80# card stock is average card stock, so our paper is just a little bit thicker, to give a more luxurious feel, even at the base level. There are lots of paper options we can explore using, depending on your budget: handmade, cotton, felted, leather, metallic, etc. We also offer a wide variety of color options, and guide you to selecting the best option to complement your event pallete.
-
What are my printing options?Our main printing styles are digital, white ink, letterpress, engraving, embossing, and foiling, but if you’d like to explore another style, we have the resources to do that also!
-
Do you design day of pieces?Of course! Let's get really creative on your day of needs with a custom design, or shop our existing semi-custom suites, which all come with curated day-of items.
-
Can I order more later?This is an option but not recommended. Each print run incurs certain setup costs and preparation time, despite the quantity ordered, so this ends up costing significantly more in the end. A small run of invitations will likely cost more per piece than just ordering a few extra to begin with. We highly recommend ordering at least 5-10 extras of every item you order. Be sure to account for wrong addresses (if you’re addressing), last minute guests, and additional keepsakes when deciding on your final quantity.
-
I’m sending my suite out for calligraphy - how do I update my order?If you’re wanting to collaborate with a calligrapher, please let us know on your questionnaire - you’ll want to order blank envelopes. You will also need to fluff your envelope count by typically 15-20%.
-
Will the color of the my stationery match my screen?Because all monitors display color differently, your printed stationery might not match what you see on your own screen. We do not accept returns based on color for this reason. We provide proofs with accurate envelope to ink color representation - if the paper samples and ink match one another on your screen, then your final products should be comparable to one another as well. We design using the Pantone color system, so we select ink colors or CMYK codes that match well with your paper selections, if applicable. Watercolor art is done to the best of our ability, with hand mixing custom colors to complement your suite. If you're concerned, you’re welcome to order paper samples to see your envelope or paper selection in real life. Another solution is to select paint swatches at a major hardware store and tell us which colors you like. Or mail us fabric swatches. We can color match on our end to the best of our ability.
-
Can I add backside printing to my stationery?Backside printing is available for most items if needed, for an additional fee. If you’re considering back side printing, let us know when you fill out your stationery questionnaire.
-
Will I receive hard copy proofs?No. Your order includes electronic proofs that will be emailed for your review, through our online client portal system. Hard copy proofs are not available, but we do the best we can to give you a digital vision of what the final product will look like. The cost of setting up for printing a small batch is very cost prohibitive.
-
Can I order samples?If you want to see paper & envelope colors, print styles, and embellishment samples in person, or need help envisioning what finished suites look and feel like, we can set up a zoom call, to lay everything out, and help you visualize the final product. If you’d prefer samples in hand, we are happy to mail swatches and envelope samples. Those samples are $25, and include the paper samples you're interested in, (4) envelopes of your choice, and any embellishment samples you're interested in. The cost of samples is separate from your final stationery payment.
-
Can I change fonts?With our semi-custom collection, all fonts have been carefully chosen based on the overall design vibe of the suite. That being said, we understand that sometimes the letters in your specific name doesn’t look as great as our samples (The letter Z - I'm looking at YOU!). Often times, there are alternatives for each letter in our fonts which we're happy to share with you. If you're still unsatisfied with the font update, we can explore alternative font options for a one time customization fee of $150. You may select any fonts featured in our semi-custom collection. Fully custom suites can feature any style of fonts - we’ll work with you to find the perfect choice.
-
Can I switch designs during proofing?You may switch designs during the proofing process, but each design switch will use one full round of proofs.
-
Can I have more than one version of an item?If you need more than one version of an invite card, enclosure, etc. (maybe some guests are invited to some events, and not others), we are able to split your order for an additional fee. The fee varies depending on the item and printing style. Please contact us for more information.
-
Can I order in a foreign language?We can design in foreign languages, but please contact us prior to ordering. We are only fluent in English, so editing and punctuation will be solely your responsibility. Additional fees may apply depending on the extent of the language used and the type of alphabet (roman versus non-roman). Note that some fonts are not available in all languages.
-
How long does it take to create stationery?This depends on the items in your order, and how quickly you're able to respond with feedback on our artwork. Expect Custom art to take 6+ months from beginning of the process to having the invitations in the mail. Expect Semi-Custom Art to take anywhere from 4-6 months from the beginning of the process to having your invitations in hand for assembly + mailing (depending on the printing style you select). Custom artwork (like paintings) can take up to 2 weeks to create, digitize, and edit, and printing styles vary widely in production times. To make certain that your products take no longer than necessary, please be prompt and approve the proof as quickly as possible. If you need your order sooner, rush printing and shipping options are available, but rush designing is not. The quickest way to get invitations in hand is to select a semi-custom option.
-
Can I use my own wording?All semi-custom designs are personalized with a host line, names, dates, and locations in any of our color options. Just select the wording you would like when filling out the questionnaire. Fully custom invitation suites can be customized with any wording.
-
What if the proofs don’t exactly reflect my vision?That happens sometimes! We want you to end up with a product you're happy with, so this is why we have proofs. If you receive your proof and you are unsatisfied, simply email us back with your concerns and you will work one on one with the designer until it is perfect. We do reserve the right to charge for excessive rounds of edits (beyond a rough draft, and 2 proofs), so we ask that you have a strong idea of what you're looking for when you contact us. We work hard to make that vision happen, but are not responsible if your own vision changes along the way, or if you’re struggling to explain what you’re looking for.
-
Can I purchase printable files?No, we only sell finished stationery and do not sell digital versions of our designs.
-
How do my invitations arrive & how do I assemble?All semi-custom paper stationery pieces will require assembly. If belly bands are ordered, they’ll either arrive as pre-cut paper, or spools of ribbon/twine/etc. which will need to be cut down for use. All invitation pieces needed for assembly (that you’ve ordered from us) will be included with your order, as well as instructions. We will also provide a suggested list of materials for assembly once the order is shipped (glue, tape, etc.). We also provide a video tutorial for our stationery suites, to aid in assembly ease.
-
How much will my invitations cost to mail?Postage varies for every single suite. We can give estimations regarding how much a suite might cost to mail, but you MUST take a sample to the Post Office to weigh & measure and get an accurate price. For Semi-Custom suites, you will be responsible for adding the appropriate amount of postage. For Custom suites, we'll take a sample, weigh the invitations, order + add the postage, then mail on your behalf.
-
How long does it take to receive my order?We mail all of our finished semi-custom invitation suites through the US Postal Service, using Flat Rate priority packaging: When we mail invitations on your behalf, the arrival date to guests is in the hands of the US Postal Service USPS typically takes ~4 days to deliver priority mail If you need your order sooner, rush printing and shipping options are available, but rush designing is not. The quickest way to get invitations in hand is to select a semi-custom option If you've ordered custom invitations, we will mail those at the post office, directly to your guest list, on your behalf, the delivery timeline varies widely based on destination.
-
Where are the products shipped from?We ship everything from our studio in Montana. Although we ship all items using USPS Priority mail, please take note that shipping USPS from Montana can take additional days, beyond the 2 day “Priority mail guarantee.” We will always provide a tracking number and we insure our packages for the amount of your invoice. We are not responsible for delayed shipping times due to the US Postal Service.
-
Will all of my orders be shipped in the same box?This depends on how many items are being shipped. Sometimes, larger orders need to be shipped in separate boxes, because we’re using USPS Priority Mail Flat Rate postage (paper is HEAVY!).
-
Can you assemble and mail invitations for me?For custom suites, this is already included if you’re paying for us to print & format addresses. For semi-custom suites, we do not assemble suites for our clients. The pieces are mailed to you directly, and you will assemble.
-
How does payment work?We take payment on a project-by-project basis, meaning you will only pay for the products we're actively working on. This is how payments work depending on service: SEMI-CUSTOM 50% of the project total is due upon booking The remainder is due upon approval of the print proof This applies to both invitations + additional products CUSTOM SUITES $1000 deposit is due upon booking The remainder is due upon approval of the print proof
-
Do you offer products at wholesale prices?We offer wholesale pricing to Events by Autumn's Signature Package clients only.
-
Do we pay tax on the final cost?Montana is exempt from sales tax! So no taxes will be added to your final cost of stationery. Only shipping fees apply.
-
Can I cancel my stationery order before it prints?If you've ordered a semi-custom suite, you can cancel your order anytime before the order goes into production (immediately after you approve your print proof). The deposit is non-refundable, as we’ve already spent design time updating text and colors, and we've had consultations, until that point. Once an order goes into production, it cannot be changed or cancelled. If you've ordered our custom stationery option, and you still don't love your stationery design after three rounds of edits, let us know, and we’ll discuss cancellation terms. We want you to love your suite, but we also want the stationery designing experience to be fun and positive.
-
Can I return my custom stationery?No, neither our semi-custom or custom stationery options are returnable. Samples cannot be returned either.
-
Order issues?If there is an issue with your order, you must contact us within 5 days of receipt. Your stationery will be printed exactly as shown on the approved print proofs. If an error is our fault, then we will work to provide a comfortable solution for our clients. However, we do not take responsibility for client errors that are sent to print. This includes clients approving a print proof with typo's, incorrect wording, wrong names, dates, etc. If this happens, we can offer a discount on reprinted items to help rectify the situation.
-
Who do I contact for questions or concerns?Please shoot us an email at WinterPaperCompany@gmail.com. We'll respond as quickly as possible!
-
Collaborations and teaming up?If you are an established blogger, instagrammer, business owner, wedding planner, etc. we’d love to team up with you! We are always looking for talented, wonderful people to work with. Simply contact us at WinterPaperCompany@gmail.com. For styled shoots, we typically ask you to sign a mutual agreement, cover the cost of shipping, and adhere to a list of flat lays requested for our portfolio. We participate in a limited number of styled shoots each season, and need a significant amount of time to create + custom print a styled shoot suite.
bottom of page